SHIPPING AND RETURNS

It is our greatest hope that our customers are pleased with their purchase and find great joy in using The Advent Message products. If this is ever not the case, we ask that you contact us with honest feedback.

Shipping & Delivery Information

We provide trackable local/international shipping. If the customer does not input the correct address or there is an error on the customers’ part that results in the package being returned to us, we are not responsible for shipping the item again.

If a package is returned to us, we will contact you via email immediately. You can either choose to receive a refund or pay for shipping again.

If the error is our doing and results in the package being returned to us, we will ship the item again with no extra cost to the customer.

Processing time

Orders are processed within 2-4 business days after purchase (processing time does not include weekend days and public holidays). Orders are processed and shipped between Monday to Friday only. Orders placed on Saturday and Sunday will be processed the following Monday.

International orders are shipped only on Mondays and Thursdays due to the shipping company availability for pickup services.

Processing includes checking, packing, and sending your orders to the courier services. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

Since the website is a small ministry which are handled by only 2 people for now, we may not be able to process any order when we are away from the storehouse until we come back. However, we will make sure to put a notice on the website stating the date when we are unavailable and when we will be back.

All digital goods will not be affected as it is an instant download that does not require shipping the item to the customers.

Delays

In very rare occasions, the delivery may take longer than the shipping time stated at the courier service chosen by you. Most of the delays are caused by the customs that unfortunately, we can’t control. We seek your patience and understanding should this happen.

Customs fees

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and we cannot tell you what the cost would be as customs policies and import duties vary widely from country to country.

Track your order

All orders shipped are trackable, you can follow its journey to you. You’ll receive a shipping confirmation email or tracking number once your order is fulfilled. Simply click on your tracking link to view the up-to-date tracking information.

Return or Refund

Because we are a small self-supporting ministry and all of our products are thoughtfully designed with love and purpose, we cannot offer returns unless the item has been damaged during the mailing process or arrives in a condition not described by the product listing. We kindly ask that you make sure you are 100% positive about the products you are purchasing before doing so. We do our best to accurately describe, measure and photograph each item we sell, so our customers will precisely know what they are getting.

We do accept returns should it be an error at our end and exchange if the item is defective or damaged. Please accept our apologies in advance. We must have been too excited to share all of our amazing products with you. You have the option to directly exchange any item purchased online within 14 days upon receiving the item. Please contact us as soon as possible so that we can adequately process your exchange.

Any returns or exchange will be replaced with the same item, subjected to inspection of the item. There is no refund for shipping cost of the damaged goods to us, but we will gladly pay the shipping cost to send out the replaced item to you.

However digital goods are not eligible for cancellations or refunds.

Lost Items

If your item is lost in the mail, please contact us promptly at theadventmessagemy@gmail.com. Please include your order number and tracking number.

Once accepted, we will either send a new item if stock allows or if the lost item was one-of-a-kind, you will receive a refund for your purchase.

We try our very best to make sure you are pleased with your purchase. If you have any other questions regarding shipping or returns, please contact us at theadventmessagemy@gmail.com:)